Acknowledgments / Published August 6, 2019

Copec receives PROCALIDAD National Customer Satisfaction Award

This distinction recognizes the major brands best evaluated by their customers. Empresas Copec subsidiary won in the “Service Stations” category.

This award is the result of more than 84 years in the local market, where Copec has consolidated a unique service proposal, focused on a comprehensive experience for its customers. Key in this process has been the intense work that the subsidiary has done to deliver the best experience to its more than 750 thousand customers who visit its 653-service station network daily throughout the country.

“When a company is recognized repeatedly and sustained over time for seits quality standards, in such an intense and demanding work as the one that is carried out in the service stations, it is important to stop and look at those who daily put their face and heart to Copec’s commitment to its customers: our attendants and dealers, of whom we are really proud. They are, without a doubt, the best example of the passion we put into service,” Gloria Ledermann, Copec Marketing Manager, says.

At all times, the subsidiary seeks to fulfill the promise of being where its customers require it and in the way they need it, assuming that the vocation of service will increasingly allow them to improve their offer in quality and experience.

“Customer satisfaction is a key issue for us. In Copec, we have always said that we are first in service and those who evaluate that are consumers. We, on our part, are committed every day to generate that satisfaction,” Arturo Natho, Copec General Manager, says.